There is no accountability and not one person does their job correctly. This is the second issue we have had with this dealership breeching contract. So now I have had to email a copy of the cancellation agreement to Smart Auto Care, that they will then send the refund to the dealership, then the dealership will send the refund to the finance company.Īfter many calls to the dealership before I had to call Smart Auto Care, I have never received a returned phone call or I will always get a voicemail, or they have their 3rd party answering company take a message. I called the anti theft company "Smart Auto Care" on, the dealership never sent the cancellation agreement to them. Gabriel said they will send this off first thing on Monday and it can take up to 30 days, because the company who handles the "Anti-theft" will inform them, once the cancellation agreement is received, what to refund the customer, because the dealership holds the funds, then the dealership will send the refund to the finance company. However, we drove down there signed the agreement cancellation form and Gabriel signed on behalf of the dealership. Which honestly is pointless, it is just a way the dealership can make almost $1600 off the buyers. Of course we drove down there on the 30th day to cancel because what they call "Anti-Theft" is just a sticker on certain items and if they are stolen, and these items can be tracked if they are logged into a specific system. In our contract there was a charge for $1,599 for "anti-theft", we were told we could cancel this product at any time, but to get 100% of a refund you have to cancel within 30 days. This is my 2nd complaint filed against this dealership from our transaction that took place on. I don't think there is anything else for me to do, besides report these unethical practices and write a negative review on their webpage and hopefully, people don't fall in their traps. Its sad to see these types of businesses screw over hard working families. While I was there, there was a family who had purchased a vehicle from this dealership but their extended warranty was not being honored at the shop they took their vehicle to. He mentioned that he's had several run ins with this dealership which leads me to believe that this place doesn't have the best business practices. The officer came back letting me know it would be best if I filed a small claims claim. The officer was nice enough to go into the dealership and ask if they could return my tools. I proceeded to call the local Sheriffs office to get an officer on site to file a report. He told me the vehicle had already been sold and if I wanted the tools back, I would need to contact the seller to get them back from them. I also drove to the dealership to speak to somebody and I spoke to the General Manager, who never returned my calls, and he knew very well what tools I was talking about. I called the number several times leaving messages to be contacted back and no one returned my calls. Premium Autos response to call or email was useless. I am writing to let you know that I am not happy with the resolution.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |